That has something to do with AC3 codec authorisation but not with ViWizard. In fact, the AC3 5.1 audio is retained in the output file, but not all media players could support playing AC3 5.1 sound. Some users may find that after conversion, there's no AC3 5.1 surround sound contained in the converted movies when playback. Lose AC3 5.1 surround sound after conversion with ViWizard If it still can't be solved, please feel free to get in touch with us via : to top You will also need to de-authorize and then re-authorize your computer on the old 12.9.0. Don't forget to re-download the purchased or rental M4V movies that you want to convert. Now the solution is to downgrade your app to the lower version such as 12.9.0, and ViWizard will work well on it. You can follow our Facebook or Twitter to get the latest update. But don't worry, our developers are working hard on it, and we will inform you once it's solved. If you use the current version of ViWizard, the output video might have no image, with only audio tracks. No image and only audio in converted files with 12.10.2, how to fix?Ĭurrently, ViWizard M4V Converter for Windows cannot work properly on the version of 12.10.2 and later, this is possibly because it has been protected by a new encryption technology. Can I switch the registration code from different platforms?.Why is there a "Download Protection" service while placing an order?.What if I didn't receive the registration code after payment?.What is the difference between trial version and registered version?.What are the advantages of ViWizard compared with others?.How do I register ViWizard with registration code provided?.What can I do if the registration code is invalid?.Part 2: Other FAQs - Refund, Order, Upgrade, etc What's the difference between Audible Converter and Audiobook Converter?.ViWizard Music Converter can't download songs.ViWizard Music Converter can't load playlists.ViWizard looks extremely small on my computer screen.ViWizard DRM Media Converter doesn't convert purchased or rental M4V movies on macOS High Sierra.Lose AC3 5.1 surround sound after conversion with ViWizard.Can't add or convert purchased or rental M4V files with ViWizard after upgrading to 12.1.There is no video in the converted MP4 videos, only audio converted.When I try to install the ViWizard for Windows, my anti-virus program detected that it contains virus.Is it normal to receive the "Play" command everytime I start to convert M4V rental?.ViWizard can't find the rental movies when I click "Add Files" button.Can't load purchased or rental M4V movies from external drive.The program requires registration each time I launch it.Can't load any purchased or rental M4V file with ViWizard.Can't install ViWizard on Mac Mavericks and Mountain Lion.No image and only audio in converted files with 12.10.2, how to fix?.
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