One thing I always try to strive towards is extreme empathy for the user, literally put yourself into the shoes of your customer and make every effort to see/experience the product through their mindset. I keep pressing "press combination" but can't seem to create a shortcut. How do I delete a Zappy? I still can't figure this one out. I bet this also represents a large friction point for your users. Suggestion, instead of your empty state CTA being a push to join a Zapier paid plan, make it an arrow pointing to the orange donut, I bet you a donut that'll alone increase conversion on # of Zappy's taken. I finally realized you have to click the orange donut in the drop-down to activate the tool. I installed the tool successfully, clicked the donut in my top bar and couldn't figure it out. I honestly could not figure out how to use Zappy. I understand Zappy is an acquisition tool but think it could be more relevant, example, when I actually do take a Zappy, poke me with an automation suggestion on how i might leverage Zapier to easily share that to a slack channel. I was greeted with a Zapier trial when all I really signed up for was Zappy? Anyhow, not to nitpick but the experience and value perception here could be better. I was excited to give Zappy a try but then fell into a Zapier signup and onboarding flow with Zapier messaging, etc. Hey Mike, congrats on the launch, Zappy seems like a handy tool so far. I'd love to hear your feedback and ideas. And, for paid Zapier customers, you'll get free capture hosting while it's in early access. Zappy is free to download and use for anyone (you'll need a free Zapier account to log in once). We're working on more features, too, like self-hosted captures on S3, sharing permissions, and a Zapier integration. One of my favorite features is being able to grab past captures from the Mac menu bar, instead of digging through folders. Captures support image, GIF, and MP4 formats. You can draw annotations, record a selfie view, and stitch shots together. Zappy copies the image to your clipboard so you can paste it anywhere (or provides a path to your GIF/video). To capture something, you hit a keyboard shortcut, draw a square, and press enter. Our goal with Zappy was to provide a screen capture experience that was so fast, people would actually want to use it to communicate. We want to share our experience and make that transition a little easier. Why share now? People around the world just experienced a sudden shift to remote work-and we know life sans-office comes with unique challenges. Zappy is a cornerstone of how we work at Zapier, nearly everyone at Zapier uses Zappy every week (voluntarily)! And we want to share it. I wanted a tool for screenshots/GIFs to supplement apps like Slack, but nothing on the market had the mix of speed and features we were looking for. We've learned that increasing communication bandwidth is crucial when you're working remotely. At Zapier, we have 300+ teammates working from across the globe with no central office-we've been fully remote since day one. Today our Labs team is launching a public version of Zappy: a fast, free screen capture tool that we built for our remote team. I'm Mike, co-founder at Zapier and head of Zapier Labs. Saw this thread - thanks for sharing again! Here's some more context:
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